HOW IT WORKS
In the previous iteration of the integration, email activity as users with a Sales Role sent messages to contacts. It was done by creating a journaling rule to copy emails to a special integration email address that GlassHive would create for you.
In this new and improved iteration of the integration, you will now authorize GlassHive to access your Outlook inbox and allow us to locate relevant email conversations and log them in GlassHive, allowing your team to work on them together. Direct emails sent from GlassHive will appear in your Outlook sent folder.
FREQUENTLY ASKED QUESTIONS
Does this affect bulk emails?
No, bulk emails are not affected. This only applies to one-to-one follow-up emails.
Will you have access to my entire company's mailboxes?
No, we will only have access to your mailbox.
Does GlassHive capture all emails from my inbox?
No, we only capture emails between your user's email address and contacts in GlassHive with a matching email.
How quickly do emails appear in GlassHive?
You should expect the emails to appear within 10 minutes. If an hour has passed and no activity has occurred, then please reach out to support.
Need Microsoft Admin Approval?
If an admins permission is required to allow GlassHive access follow the link here to learn how to locate the admin access portal.
If you have any other questions or concerns, please reach out to us via our support chat.