Leads are prospects in your contact lists that have taken action from your email campaigns and the following is true:

  • The contact has been assigned to a salesperson

  • The contact has a lead score greater than 0

Why do I have less leads now?

  1. Make sure that the List(s) that contain your leads are selected 

  2. Make sure your List(s) haven't been deleted

  3. Make sure that List(s) selected have contacts

Why don't I see any leads?

  1. You currently don't have any of your Lists checked off as leads.

2. None of the contacts have been assigned to a salesperson

3. Your administrator hasn't completed the GlassHive Forms integration and/or Email Marketing Integration

Why is the List marked as Leads not showing in my Leads Module?

The leads module will only show marketing leads. Marketing leads are contacts that have clicked through campaigns. Also, if you upload a list and provide a lead score to your contacts they will be considered marketing leads as well. Therefore, the contacts on the list marked as leads will not be considered leads unless they are engaged with the companies campaigns or were initially given a lead score. In the List module you can see how many of your contacts in a lead list are considered leads . The image below shows that 18 out of the 1098 are leads from that leads list (See image below)

Will my clients be shown as leads if they click through the campaigns?

No, as long as the list that has your current clients are not marked as leads. However, you will still be able to see their activity if they have taken action on any of your campaigns such as newsletters or communication alerts that you are sending through the marketing platform.

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